About the role
We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans.
Responsibilities, requirements, fit, evidence and preparation are organized here. The original posting stays available for final verification.
What they’re looking for
Select a requirement to inspect fit, evidence or application context.
- You have an investigative mindset with strong attention to detail and accuracy
- You are confident in good decision making, and can work efficiently under pressure
- You have strong communication skills and are comfortable in liaising with other teams from across the business
- You enjoy working in a high growth environment and are adaptable to change and balancing conflicting priorities
- You are a self-starter who likes to take ownership
- You take pride in delivering an excellent customer experience and enjoy interacting with our customers
- You are tenacious and persistent; knowing when further investigation can lead to positive commercial outcomes for the business
Eligibility
What you’ll be doing Reviewing indemnity referrals flagged by our wider claims team, where it has been identified at the point of claim that customers have misrepresented their policy details, and deciding upon the appropriate course of action for the policy and claim Investigating first party claims by communicating with our policyholders by phone and email and conducting follow up investigations Working proactively and efficiently to minimise leakage Contacting customers regarding document requests or any necessary changes to their policy, and providing excellent customer service Collaborating and building strong relationships with both the wider claims and fraud teams Proactively identifying opportunities to improve our processes to help us to protect both the company loss ratio, and our honest customers Who you are You have an investigative mindset with strong attention to detail and accuracy You are confident in good decision making, and can work efficiently under pressure You have strong communication skills and are comfortable in liaising with other teams from across the business You enjoy working in a high growth environment and are adaptable to change and balancing conflic
How to apply
- If you see yourself in this role, we'd encourage you to apply.
Benefits & working conditions
- Bonus scheme designed to reward high performance
- Private medical insurance with Vitality, mental health support with Oliva
- Personal learning budget and 2 dedicated L&D days a year
- Monthly flexible benefits budget to spend as you choose
- 25 days holiday plus bank holidays
- 4 weeks Work From Anywhere per year
About Marshmallow
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