Community & Executive Escalations Program Manager

About the role

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

What you’ll do

• Own incidents and executive escalations end-to-end during your coverage hours
• Actively monitor public social channels for brand mentions, surfacing potential escalations and triaging them against defined criteria
• Communicate crisply with internal stakeholders: brief executives on live situations, give Comms partners the facts they need, and keep incident channels useful and current
• Write clear post-incident reports that capture what happened, what we did, and what should change—so the next escalation is easier than the last
• Help iterate on the team's playbooks, response templates, escalation criteria, and SOPs based on what you learn running real cases
• Spot patterns across escalations and surface them to the right partners (e.g., recurring product bugs masquerading as one-off complaints, messaging gaps that drive avoidable user frustration)

What they’re looking for

Select a requirement to inspect fit, evidence or application context.

• A field relevant to the role as demonstrated through coursework, training, or professional experience