About the role
We’re seeking an exceptional Customer Success Manager with deep expertise in the UAE private sector enterprise landscape to lead our most strategic accounts across these dynamic markets. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of private sector organizations in Saudi Arabia and the United Arab Emirates.
Responsibilities, requirements, fit, evidence and preparation are organized here. The original posting stays available for final verification.
What they’re looking for
Select a requirement to inspect fit, evidence or application context.
- 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or private sector contexts.
- At least 3-5 years working directly with UAE enterprises across industries such as finance, healthcare, logistics, or technology.
- Proven track record of managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines.
- Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments.
- Experience developing and executing customer success strategies, QBRs, and executive engagement programs.
- Deep understanding of how UAE enterprises evaluate, procure, and govern technology solutions.
- Fluent Arabic and English language proficiency—essential for working across regional markets.
- Strong knowledge of regional business culture, including relationship-building practices and hierarchical decision-making processes.
Helpful, not always essential
- 3+ years specifically managing GenAI, LLM, or conversational AI implementations.
- Experience with UAE enterprise digital transformation initiatives.
- Direct experience with regional defense, financial services, or healthcare sectors.
- Background in management consulting, systems integration, or digital transformation consulting for regional clients.
Conditions
- Full-Time Employees at Cohere enjoy these Perks: A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
How they work
- We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul.
- 6 weeks of paid vacation (30 working days!) Budget for traveling to other offices if you are remote, plus an annual company offsite.
- How and Where We Work: Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
How to apply
- If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
- Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process.
- All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias.
Benefits & working conditions
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
- Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
- Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
About Cohere
✓ Verified
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! As Cohere scales its enterprise AI platform and accelerates its position as a leader in sovereign AI solutions, we need a strategic Corporate Development leader to drive high-impact partnerships, M&A, and long-term business development. This role will focus on expanding Cohere’s ecosystem through strategic alliances, channel relationships, and targeted acquisitions that support our growth in regulated industries, government sectors, and global markets.
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