Head of Workplace IT

About the role

We're actively recruiting a Head of Workplace IT as we continue to scale our internal operations at M-KOPA. You'll own the technology, services, and vendors that keep over 2,500 employees productive across 5 offices, 4 warehouses, 100+ retail sites, and 10 call centres in six countries. The Impact Your leadership will directly enable the people and infrastructure behind a business that's unlocked over $2 billion in credit for more than 10 million customers across Africa. Every reliable network, every well-run service desk ticket, and every secure endpoint you manage supports the 2,500+ employees and 35,000+ agents working to bring financial inclusion to Every Day Earners.

What you’ll do

• : Your day-to-day work — from network uptime to identity management — directly enables a distributed workforce delivering financial inclusion at scale
• We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities.
• Our Impact 💚
• Our technology has created measurable change:

What they’re looking for

✦ Select a requirement to inspect fit, evidence or application context.

• Proven leadership of a multi-site IT function at scale, ideally across multiple countries
• Strong commercial and vendor-management skills — negotiating and managing ISPs, telco, hardware suppliers, and SaaS/MSP contracts
• Strong security mindset and understanding of identity, endpoint, and network security
• Solid network monitoring and performance fundamentals, and enough infrastructure depth (including physical/server-room engineering) to hold their own with specialists
• Comfort operating in high-growth, emerging-market environments
• User-focused mindset and experience collecting and responding to internal feedback on team performance
• Experience leading a workplace IT team, or strong IC/manager experience in a related domain with demonstrable readiness to take the next step

Benefits & working conditions

• Based in one of M-KOPA's operating markets — Nigeria, Kenya, South Africa, Ghana, or Uganda — or in the UK, with regular travel across M-KOPA's operating markets (current and future)
• Significant travel expected — potentially up to 25% at times, especially in the early phases of the role
• Work with diverse teams across UK, Europe, and Africa
• Professional development programs and coaching partnerships
• Family-friendly policies and flexible working arrangements
• Well-being support and career growth opportunities