Incident Response Manager - Product & Engineering

About the role

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

What you’ll do

• Build the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
• Serve as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity, including managing multiple active incidents simultaneously
• Engage the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
• Own incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates, ensuring they reflect Anthropic's commitments to safety, transparency, and accuracy
• Participate in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur
• Partner with engineering teams to develop and maintain incident response policies, procedures, and escalation frameworks that scale with Anthropic's growth
• Partner with engineering, product, security, legal, and go-to-market teams to continuously improve how the organization detects, responds to, and learns from incidents

What they’re looking for

Select a requirement to inspect fit, evidence or application context.

• A field relevant to the role as demonstrated through coursework, training, or professional experience