IT Support Engineer, Executive Support

About the role

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the Role We're standing up a dedicated executive support function within IT, and we're hiring the IT Support Engineer who will build it.

What you’ll do

• Stand up the executive support intake channels and run it: monitor, respond, and follow through on every request from executives, ABPs, and board members
• Define the white-glove service model for discretion-sensitive asks and deliver to it, holding confidentiality under pressure
• Design the board-meeting AV support playbook with the AV pod, and provide AV support for executive rooms and board meetings, from setup and pre-checks through live triage
• Create exec-support runbooks and SLAs that keep the service consistent as it grows
• Build trusted relationships with ABPs and executive staff, and establish clear intake paths so leadership knows exactly where to go
• Handle ABP escalations and exec-urgent issues calmly, and route into specialist lanes or IT Engineering pods when a request needs them
• Establish the board member device, account, and access setup process with our Onboarding lane
• Work the shared ticket queue with the SF Core team: walk-ups, desk-side help, hardware swaps, it-assist overflow, and AV T1 triage
• Participate in the Core on-call rotation and contribute to the knowledge base and runbooks
• Maintain a regular on-site presence in San Francisco

What they’re looking for

Select a requirement to inspect fit, evidence or application context.

• A field relevant to the role as demonstrated through coursework, training, or professional experience

Helpful, not always essential

• Experience supporting a C-suite or board of directors at a company with significant security or compliance requirements
• AV depth beyond first response, such as broadcast, live events, or room design input
• Experience building runbooks, self-service content, or support automation
• Experience supporting AI/ML research environments or highly technical user bases
• Deadline to apply: None. Applications will be received on a rolling basis.
• The annual compensation range for this role is listed below.
• For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
• Annual Salary:$230,000—$265,000 USD