About the role
Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels. Set clear expectations, conduct regular 1:1s and performance reviews, and maintain a strong feedback culture that accelerates growth.
Responsibilities, requirements, fit, evidence and preparation are organized here. The original posting stays available for final verification.
What you’ll do
- The Manager, Customer Engineering leads a team of Customer Engineers (CE) who own the full customer technical journey from initial discovery through long-term adoption, retention, and account expansion.
- Sitting within the GTM organization and reporting to a Customer Engineering Senior Leader, you will be responsible for building, coaching, and enabling a high-performing team of quota-carrying technologists. You will ensure your team leverages AI-augmented workflows to eliminate administrative toil and focus on high-value architectural design, technical validation, and the delivery of measurable business outcomes across the entire customer journey.
- This is a player-coach role where you have the ability and willingness to step into the field and lead by example. You will manage daily, forecast weekly, and hire always while remaining deeply connected to the technical, commercial, and operational realities of the customer engineering motion.
- Be accountable for your team's achievement of new business acquisition, expansion, adoption, and consumption targets. Partner closely with Sales, Customer Experience, Professional Services, and regional leadership on account planning and execution.
How they work
- Model Cloudflare's values and build an inclusive, high-performance team culture rooted in curiosity, ownership, and continuous improvement.
- Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.
Eligibility
export laws without sponsorship for an export license.
How to apply
- Deep understanding of enterprise sales cycles, SaaS metrics, ACV, renewal, and expansion motions.
- Strongly Preferred Qualifications (The "Good-to-Haves") Cloudflare Ecosystem Expertise: Experience with Cloudflare's product portfolio or familiarity with CDN, security edge, Zero Trust, developer platform, or AI workloads.
- Please tell us if you require a reasonable accommodation to apply for a job.
- If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St.
About Cloudflare
✓ Verified
We're not looking for people who wait for a polished roadmap. We're looking for builders — people who spot the "normalized" problem everyone else has learned to live with and have the curiosity and drive to fix it. Our culture is built on iteration, leveraging AI to move faster and sharing every improvement across the team. If you value curiosity over bureaucracy and see AI as a partner in solving hard problems, you'll fit right in.
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