About the role
This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected at 30%.
Responsibilities, requirements, fit, evidence and preparation are organized here. The original posting stays available for final verification.
What you’ll do
- Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices.
- Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process. Provide guidance to the customer to configure their CPEs and integration points.
- Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
- Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc.
How they work
- Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.
Eligibility
This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. Equity This role is eligible to participate in Cloudflare’s equity plan. export laws without sponsorship for an export license.
How to apply
- Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty.
- Please tell us if you require a reasonable accommodation to apply for a job.
- If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St.
Benefits & working conditions
- Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
About Cloudflare
✓ Verified
We're not looking for people who wait for a polished roadmap. We're looking for builders — people who spot the "normalized" problem everyone else has learned to live with and have the curiosity and drive to fix it. Our culture is built on iteration, leveraging AI to move faster and sharing every improvement across the team. If you value curiosity over bureaucracy and see AI as a partner in solving hard problems, you'll fit right in.
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