Senior Customer Lead National Security (London)

About the role

The Role's PurposePlexal operates at the intersection of government, industry and emerging technology, helping organisations turn innovation ambition into practical capability, adoption and measurable impact. National Security is a significant sector for Plexal’s Innovation Services business, where we enable our government clients’ adoption of new technology and create innovation ecosystems to enable their adaptation to the opportunity of disruptive and emerging technology.

What you’ll do

• The successful candidate will combine commercial capacity with government insight, helping Plexal to understand where policy, funding and customer priorities are moving and translating those trends into strategic opportunities, partnerships and sustainable revenue growth.
• Act as account lead for Plexal’s National Security clients located in London and the wider region, ensuring strong, resilient partnerships through the whole life cycle of Plexal’s client engagement from prospecting, proposal development, opportunity identification, and customer satisfaction in project delivery. Demonstrate highly visible presence with existing clients to augment Plexal’s brand and reputation.
• Utilise engagement on client delivery to build highly effective client relationships that support Plexal’s account objectives.
• Drive net-new business in the customer base, leading a campaign of revenue diversification to broaden Plexal’s engagement across the client business units, and landing material value and duration contracts with the customer base.
• Expand partnerships with the NS sector supplier base to deliver new revenue opportunities through partnership and new routes to market for Plexal.
• Work alongside the wider NS and Defence team to develop, refine and market new propositions to Plexal’s NS clients, ensuring that Plexal is able to meet customer requirement and adapts to new opportunities in the NS market.
• Contribute to the strategy and delivery of the NS & Defence team, providing expert insights into customer needs and procurement trends, and supporting NS&D strategic campaigns across the waterfront of client delivery.
• Be a valued contributor to the evolution of Plexal’s GTM function, supporting process improvements and maturation of business development.

What they’re looking for

Select a requirement to inspect fit, evidence or application context.

• Due to the nature of this position, our work and our client engagements, the post holder must be willing and eligible to achieve a minimum of SC clearance. Pre-existing SC clearance is welcome.

Benefits & working conditions

• In return we will offer you:
• Salary: £80,000 - £100,000 depending on skills and experience
• Annual bonus scheme
• A generous pension scheme (with a company contribution of up to 10%)
• Private healthcare, life assurance and critical illness cover
• 25 days holiday plus bank holidays
• Volunteering day
• Plexal is an equal opportunities employer and we actively encourage applicants from individuals from all backgrounds. We are a Disability Committed employer and are willing to make reasonable adjustments throughout the recruitment process.
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