About the role
Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
Responsibilities, requirements, fit, evidence and preparation are organized here. The original posting stays available for final verification.
What you’ll do
- Seamless project management through all phases of the customer relationship, including managing the users of Brianloop's applications; the Board Directors and Corporate Executives.
- Remain in constant contact with the customer to evaluate satisfaction and proactively identify upcoming needs, including identifying expansion of use of Brianloop's products and services to then be passed to the Expansion Sales team.
- Provide an excellent customer experience for all accounts, by anticipating and resolving customer issues and maintaining customer accounts/systems in a manner that exceeds customer expectations.
- Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines.
- Provide customer feedback on solutions in order to assist in continuous improvement of the Diligent products
- Ability to successfully manage multiple clients and products in an organized and meticulous manner
- Ability to step in and assist with Director, Customer Success responsibilities when needed to assist the team and to report up to the management
- Act as liaison between multiple internal teams (services, sales operations, marketing, and sales)
- Assist in coaching, mentoring, and talent development of the broader Customer Success team.
What they’re looking for
Select a requirement to inspect fit, evidence or application context.
- 5 - 7 years of experience required
- Experience in account management, sales, or technical project management.
- Track record of over-achieving quota
- A passion for collaboration and a deep understanding of the technology involved in SaaS.
- Excellent Project Management expertise and experience.
- Outstanding communication skills, both written and verbal.
- Strong Presentation skills and experience working with C-Level Executives and Directors.
- Strong technical focus and detailed knowledge of Microsoft Office Applications.
- Superb personal organizational skills to ensure all client commitments are met.
- Customer focused. Able to deliver extremely high levels of customer satisfaction.
- Able to perform well in the face of tight deadlines and tough technical and organizational challenges.
- Reasonable travel required
- #LI-SM1
- #LI-Hybrid
How they work
- We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- Strong technical focus and detailed knowledge of Microsoft Office Applications.
- Reasonable travel required #LI-SM1 #LI-Hybrid About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.
- We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.
- To foster strong collaboration and connection, this role will follow a hybrid work model.
- If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.
Eligibility
Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.
How to apply
- Coordinate with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines.
- Able to perform well in the face of tight deadlines and tough technical and organizational challenges.
- Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You Creativity is ingrained in our culture.
About diligentcorporation
✓ Verified
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. Learn more at diligent.com or follow us on LinkedIn and Facebook
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