About the role
Short descriptionDo you enjoy guiding customers throughout their entire journey, from the initial software implementation to long-term success?In this hybrid role, you will combine project management, technical support, and customer success to ensure that our clients in the legal sector achieve maximum value from our solutions.As the central point of contact between customers and internal teams, you will manage projects from planning through go-live, resolve technical challenges, and build long-term, trusted customer relationships.Does this sound like the right challenge for you? Then we'd love to get to know you.
Responsibilities, requirements, fit, evidence and preparation are organized here. The original posting stays available for final verification.
What they’re looking for
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- You have at least 3 years of professional experience in a comparable role, such as Application Consultant, Implementation Consultant, Technical Consultant, IT Project Manager, Support Consultant, or Customer Success Manager within a software environment.
- A degree in Information Technology or a comparable qualification; a legal background is considered a plus.
- Experience working with project management methodologies and tools such as Jira, Confluence, or Wrike.
- Strong technical understanding of software applications, databases, and system landscapes.
- Practical SQL skills and the ability to create and analyze database queries.
- Ideally, you have experience in technical troubleshooting and can understand existing code structures to help identify root causes.
- Hands-on experience with CRM systems such as Salesforce, HubSpot, or Dynamics.
- Excellent German and English language skills; French is a plus.
- A structured and analytical working style, with the ability to manage multiple priorities simultaneously.
- Confident communication skills when working with customers and a variety of stakeholders.
- Experience in SaaS, software, or Legal Tech environments is an advantage.
- Willingness to travel occasionally for customer meetings and collaboration with international teams.
How they work
- In this hybrid role, you will combine project management, technical support, and customer success to ensure that our clients in the legal sector achieve maximum value from our solutions.
- Your workplace / location:Work at one of our offices in Germany remotely from anywhere in Germany.
- As a european company, each country works differently, but some benefits/perks are for all employees: Learning & Development budget Employee referral bonus Mobility: company bikeleasing, support in public transportation Workation: up to 30 days per year within EU Workplace glasses Tax-free benefits Events & Company celebrations (summer party, annual kick-off,..) Flexible work models English courses for all levels Contact detailsIf you have any questions, feel free to reach out to our recruiter: Isabel Ostwald E-Mail: <a ----------Find Jobs in Germany on Arbeitnow
Benefits & working conditions
- Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers.
- As a european company, each country works differently, but some benefits/perks are for all employees:
- Learning & Development budget
- Employee referral bonus
- Mobility: company bikeleasing, support in public transportation
- Workation: up to 30 days per year within EU
- Workplace glasses
- Tax-free benefits
- Events & Company celebrations (summer party, annual kick-off,..)
- Flexible work models
- English courses for all levels
About Stp One
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