About the role
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
Responsibilities, requirements, fit, evidence and preparation are organized here. The original posting remains available in Source & verification at the end.
What you'll do
- Fulfill support requests by communicating with Cloudflare customers via chat, email, and phone
- Collaborate with senior engineers to analyze and troubleshoot customer issues
- Track support requests using our ticketing system
- Participate in team meetings to discuss and share feedback
- Help define and update AI skills and conversational journeys to ensure up-to-date knowledge is available in automated workflows, as well as updating other internal- and public-facing documentation as needed.
- Provide feedback on our product and potential improvements based on customer interactions
- Support the team in testing new releases and reporting bugs
- Perform other duties/projects as assigned
About Cloudflare
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