About the role
Within Global Customer Experience (GCX), our mission is to advance the HelloFresh customer relationship from reactive resolution to proactive, trust-building service. The compensation function sits at the heart of that mission: it is the mechanism through which the business acknowledges failures, restores customer confidence, and, when done well, turns a bad experience into a reason to stay.
Responsibilities, requirements, fit, evidence and preparation are organized here. The original posting stays available for final verification.
What you’ll do
- Represent the compensation function in senior forums translating customer economics into requirements that peers in Operations, Technology, Finance, and Market GMs must respond to.
- Hold cross-functional partners accountable for the upstream data quality, operational accuracy, and system reliability that the compensation engine depends on.
- Drive adoption of policy changes across markets and brands, building communication and change management plans that make new frameworks land — not just launch.
- Influence at VP and Director level across multiple functions; escalate only strategic blockers, not routine alignment.
How they work
- What we offer Modern and comfortable working space with great co-workers in Berlin-Kreuzberg Discount for HelloFresh boxes and Convini products Development possibilities along with internal trainings and a yearly Learning & Development budget Flexible working hours including Work From Home/Work from Abroad/Sabbatical Policy, as well as a home office set up budget Extensive Onboarding and Buddy Program Social events including team events, Friday beers, company runs, book club, etc.
How to apply
- Apply behavioral economics frameworks to compensation design understanding how recovery offers shape long-term retention, repurchase behavior, and brand perception, not just immediate satisfaction.
Benefits & working conditions
- Modern and comfortable working space with great co-workers in Berlin-Kreuzberg
- Discount for HelloFresh boxes and Convini products
- Development possibilities along with internal trainings and a yearly Learning & Development budget
- Flexible working hours including Work From Home/Work from Abroad/Sabbatical Policy, as well as a home office set up budget
- Extensive Onboarding and Buddy Program
- Social events including team events, Friday beers, company runs, book club, etc.
- Discounted fitness offers with our Urban Sports Club and John Reed partners and yoga classes
- Well-being initiatives in cooperation with Headspace and Spill
- Childcare and company pension scheme benefit
- Monthly transportation budget via NAVIT
About hellofresh
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