About the role
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
Responsibilities, requirements, fit, evidence and preparation are organized here. The original posting stays available for final verification.
What you’ll do
- Own the global community strategy and operating model: the audience thesis, the portfolio of programs, and what's built centrally vs. run in-region
- Lead, coach, and scale a global team of program and regional owners; hire the gaps, set the bar, and develop community-native operators
- Define the measurement framework that replaces activity metrics: partner with Product and Data Science to define success metrics and segment the base (non-user → occasional → high-value daily) — with recurring retained users and product adoption as the top-line outcomes
- Build community across the full range of audiences and seniority levels, with programs and voice tuned to each without fragmenting the experience
- Connect bottoms-up adoption to enterprise expansion: architect the champions, train-the-trainer, and partner ecosystem motions that turn power users inside accounts into org-wide adoption, and integrate them into how Sales and CS run strategic account plans
- Bring training, certification, enablement, and community help together into one engine that scales through champions and partners — so users experience a single path to skill-building with Claude
- Partner tightly with Brand and Comms to keep sentiment and awareness healthy: define where community shows up in Anthropic's brand and how we best serve our users
- Align community strategy proactively with product direction, launches, and pricing & packaging — owning community's job pre-launch, at launch, and post-launch, and proving it drives value for our users
What they’re looking for
Select a requirement to inspect fit, evidence or application context.
- Have built and led a community or customer advocacy function at a company where community was a growth lever, not a cost center — and can point to the retention, adoption, or expansion outcomes it drove
- Have led and developed a distributed team of program owners and regional leads accountable for commercial impact
- Think in funnels and segments as naturally as you think in programs: you're comfortable putting your name on a metric in a QBR and defending how community moved it
- Have connected self-serve, bottoms-up adoption inside large accounts to enterprise expansion, and can articulate exactly where community sits in that motion
- Can flex your playbook across very different audiences — a technical, API-first developer community and an enterprise executive buyer community are different jobs, and you've done versions of both
- Operate as an integrated marketer: you've worked day-to-day with cross-functional teams and have strong opinions about how community stays customer-first
- Are comfortable partnering with Product and Data Science to define usage quality, instrument it, and hold your team to it
- Write and communicate clearly, hold a room with both a Staff engineer and a CIO, and are energized by ambiguity and building at speed
- A field relevant to the role as demonstrated through coursework, training, or professional experience
Helpful, not always essential
- Run community or advocacy at a company operating both a PLG / self-serve motion and an enterprise sales motion at the same time
- Built or led a recognized champions, ambassadors, or advocacy program at a company known for the model
- Experience with developer tools, infrastructure, or AI products, and credibility with technical audiences
- Built the measurement plumbing for a community function before including cohorting, attribution, and usage segmentation
- International experience standing up or scaling community in-region (EMEA, Japan/APAC) with a clear philosophy on what runs centrally vs. locally
- A track record of listening to communities and building user trust through hard moments alongside a Comms team
- Background spanning more than one of: community, customer marketing, developer relations, customer education/enablement, or growth
How they work
- locally A track record of listening to communities and building user trust through hard moments alongside a Comms team Background spanning more than one of: community, customer marketing, developer relations, customer education/enablement, or growth Role-specific policy: For this role, we expect staff to be able to work from our San Francisco or New York office at least once a month for cross-functional stakeholder engagement.
- Annual Salary: $400,000—$400,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time.
- However, some roles may require more time in our offices.
- We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Eligibility
run in-region Lead, coach, and scale a global team of program and regional owners; hire the gaps, set the bar, and develop community-native operators Define the measurement framework that replaces activity metrics: partner with Product and Data Science to define success metrics and segment the base (non-user → occasional → high-value daily) — with recurring retained users and product adoption as the top-line outcomes Build community across the full range of audiences and seniority levels, with programs and voice tuned to each without fragmenting the experience Connect bottoms-up adoption to enterprise expansion: architect the champions, train-the-trainer, and partner ecosystem motions that turn power users inside accounts into org-wide adoption, and integrate them into how Sales and CS run strategic account plans Bring training, certification, enablement, and community help together into one engine that scales through champions and partners — so users experience a single path to skill-building with Claude Partner tightly with Brand and Comms to keep sentiment and awareness healthy: define where community shows up in Anthropic's brand and how we best serve our users Align community
How to apply
- None. Applications will be reviewed on a rolling basis.
- The annual compensation range for this role is listed below.
- For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
- Annual Salary:
- $400,000—$400,000 USD
- Key responsibilities Own the global community strategy and operating model: the audience thesis, the portfolio of programs, and what's built centrally vs.
- Deadline to apply: None.
- We encourage you to apply even if you do not believe you meet every single qualification.
About Anthropic
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