Repairs Program Lead - Data Center Operations

About the role

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

What you’ll do

• Define the global repair strategy including repair SLAs, prioritization rules, escalation paths, and reporting methods, and drive standardization across all sites.
• Own repair turnaround time and repair backlog across the fleet evidenced by Anthropic-owned ticket and telemetry dashboards you help develop.
• Author and improve procedures for triage, break-fix, return-to-service validation, and train site operations partners on how to execute them.
• Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims, return cycle times, and failure analysis feedback.
• Set spares pool sizing and stocking levels by site and part, in coordination with supply chain and asset management, so that parts availability never gates repair SLAs.
• Analyze failure patterns across sites to identify root causes and drive corrective actions with hardware engineering, suppliers, and site operations owners.
• Lead the operating cadence with vendor and site leads, including weekly repair reviews, scorecards, and business reviews, and drive corrective actions for SLA excursions.
• Communicate repair constraints, risks, and fleet availability impact to engineering and leadership.

What they’re looking for

Select a requirement to inspect fit, evidence or application context.

• A field relevant to the role as demonstrated through coursework, training, or professional experience

Helpful, not always essential

• Experience with GPU/accelerator or high-density liquid-cooled infrastructure, including tray, cold plate, and manifold-level repair.
• Experience managing RMA and warranty programs with hyperscale OEMs/ODMs, including failure analysis and supplier quality engagement.
• Experience with spares planning, reverse logistics, or depot repair at data center scale.
• Experience delivering repair outcomes inside partner-operated or colocation sites where on-the-floor operations are staffed via third parties.
• Familiarity with optics and high-speed interconnect failures.
• The annual compensation range for this role is listed below.
• For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
• Annual Salary:
• $320,000—$405,000 USD