Senior Customer Engineer, Enterprise AI - Bay Area

How they work

• Than this is that opportunity Location: Hybrid — San Francisco/Bay Area.
• Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.

Eligibility

Equity This role is eligible to participate in Cloudflare’s equity plan. export laws without sponsorship for an export license.

How to apply

• What You'll Do Technical Validation (Pre-Sales) Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms Build technical champions and executive relationships within target accounts Represent Cloudflare at industry events, developer communities, and cybersecurity conferences Customer Adoption & Value Realization Serve as the primary technical contact from contract signature through full platform adoption Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value Commercial Accountability & Expansion Carry a variable quota tied directly to new business acquisition and ongoing account growth Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI Trusted Advisory Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals What We're Looking For Required Deep understanding on The Life of a Request on the Internet Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure) Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.
• Please tell us if you require a reasonable accommodation to apply for a job.
• If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St.