Supply Chain & Planning Lead

About the role

People are at the core of who we are and what we do. From decreasing homeowners' energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. And we need passionate, talented, hard working people to be a part of this journey.

What you’ll do

• Secondarily, you'll lead our Planning function - grant applications, grid connections, and homeowner handover packs across the upgrades process. This team already scales compliance volume by hundreds of percent annually without proportional headcount growth; your job is to protect and extend that leverage, not manage day-to-day casework.
• Both halves of this role are the same problem: build a function that scales without scaling headcount, by getting the model right once and holding everyone - suppliers, partners, and your own team - to it consistently. You're the kind of person who enjoys dissecting problems to root cause, rebuilding processes so they don't recur, and holding partners to a standard they didn't think was possible in this industry.
• If you're reading this and it resonates with you, we know that you are talented and could do this work anywhere. But we want you to do it HERE, with us, because we need persevering teammates who care about making a real difference in the world.
• Own parts availability and quality as a zero-defect target. Your Operations Associate will catch day-to-day issues as they arise; you own the outcome, resolve anything that escalates as close to real-time as possible, and close the root cause so it doesn't recur.
• Set explicit performance SLAs with every key supplier and manufacturer, and manage the relationship, commercially and operationally, with them.
• Negotiate strong commercial terms across the supplier base without compromising quality or compliance.

What they’re looking for

Select a requirement to inspect fit, evidence or application context.

• Track record of transforming, not just managing, supplier relationships in a scaling business, ideally bringing practices from a more mature supply chain discipline (FMCG, automotive, electronics, or retail replenishment) to this one
• Experience negotiating directly with manufacturers, distributors and merchants
• Experience building resilience or contingency planning into a supply chain, ideally having lived through a real supply shock and built the playbook that followed, not just planned for one in theory
• Experience standing up a supply chain or operating model in one market and documenting it well enough to hand off or replicate in a second
• Comfortable managing and developing Operations Associates
• Has built a supplier scorecard or vendor performance dashboard to hold suppliers to account
• Data-informed, with strong analytical skills and comfort working with CRMs, workflow tools, and automation platforms
• Calm, structured problem-solver with experience managing escalations and risk

Helpful, not always essential

• Experience with heat pumps, renewable energy, construction, or utilities
• Experience in health and safety or warehouse operations
• Experience working in a start up or similarly fast-paced environment
• Experience working with manufacturers on new product introduction, or building a model for international/multi-market expansion

Benefits & working conditions

• This is a 3-day-in-the-office-hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It's a 5-minute walk from Waterloo Station and an energising space for anyone working on climate change. And don't get us started on the epic view!
• Some of our measurable benefits include:
• Shares in the company, allocated under a tax-incentivised scheme
• Salary that's evaluated regularly, and based on skills, impact, and role scope, not negotiation tactics
• £5,000 contribution towards your own heat pump installation
• Private medical & dental insurance
• Learning and development budget
• Annual summer retreat
• Gym membership contribution
• Season train ticket loan
• Cycle to work scheme
• Yoga, run club and social events with other sustainability startups in our co-working space
• ...alongside monthly socials and regular collaboration opportunities with a team that's passionate, hardworking, and kind.