Developer Advocate - Service Management

About the role

Act as a subject matter expert for service management (incident response, on-call, IDP, Work Management, Workflow Automation, Agent Builder, and operational automation) for Datadog's advocacy and engineering teams

What they’re looking for

Select a requirement to inspect fit, evidence or application context.

• Approximately 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer or Software Developer with hands-on experience as an on-call/incident responder and running production systems in complex IT environments
• You have a strong understanding of core service-management practices (incident response, on-call, post incident reviews, and SLOs), using tools like Datadog, PagerDuty, Opsgenie, incident.io, Rootly, Jira Cloud Platform, Cortex, or similar and know how to navigate operational challenges of different sized organizations
• You’re passionate about helping teams fix organizational challenges, not just technical ones and where they intersect, and have shared your knowledge broadly.
• Approximately 2+ years of experience in storytelling and creating compelling content e.g. written content, speaking at conferences like SREcon, DevOpsDays or SREday, leading workshops, live streaming or recording videos, contributing to open source and participating in community events.
• You have publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics
• You are comfortable with at least one scripting and programming languages (eg Node.js, Python, Go, bash) and are familiar with working with APIs and modern infrastructure such as IaaS cloud services and containers
• You enjoy self driven exploration and education on new technologies and languages

Helpful, not always essential

• You have hands-on ITSM platform experience (ServiceNow, Jira Service Management)
• You are already an active member of SRE, DevOps, or incident-response communities

Benefits & working conditions

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous career development opportunities
• Product training to develop understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture
• Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.