LocationJakarta, Indonesia
Work styleHybrid
TypeNot specified
SchedulePart time
RemunerationAs an Enterprise Customer Success Manager, you will proactively drive new product…
Start dateAt Datadog, we place value in our office culture -…
DeadlineNot stated
Required languagesProactively build relationships with customers to achieve loyalty and advocacy…
About the role
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers in Indonesia. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
Stay in Aptiora while you decide.
Responsibilities, requirements, fit, evidence and preparation are organized here. The original posting stays available for final verification.
What they’re looking for
Select a requirement to inspect fit, evidence or application context.
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
- Fluent in written and spoken English and proficiency in Bahasa-Indonesia would be valuable to run customer meetings and provide direct support to customers in Indonesia that this role will support
How they work
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
- #LI-Hybrid About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
How to apply
- Proactively build relationships with customers to achieve loyalty and advocacy within their organization Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal) Own and project manage the on-boarding process for new customers Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are: Customer-centric with 3+ years in a Customer Success or Account Management role Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts Knowledgeable in working with Fortune 1000 companies and global brands across all industries A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals Experienced in the B2B tech space or with SaaS companies Able to travel for customer onsite visits and events as required Fluent in written and spoken English and proficiency in Bahasa-Indonesia would be valuable to run customer meetings and provide direct support to customers in Indonesia that this role will support Datadog values people from all walks of life.
- If you’re passionate about technology and want to grow your skills, we encourage you to apply.
- Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Benefits & working conditions
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
- #LI-Hybrid
About Datadog
✓ Verified
We have limited verified information about this company. You can still explore its active opportunities and check the official source.
200active opportunities
15observed locations
3work modes observed
AITechnologyEducationCybersecurityMobilityHealthFinanceEnergy
Other live opportunities at DatadogObserved by Aptiora
Senior Partner Manager - Channels (Security)Sydney, Australia · Hybrid→Senior Partner Manager - Channels (Security)Singapore, Singapore · Hybrid→Enterprise Customer Success Manager (French Speaking)Dublin, Ireland; Paris, France · Hybrid→Executive Assistant IITokyo, Japan · Hybrid→Regional Vice President, Enterprise SalesSao Paulo, Brazil · Hybrid→If this one isn’t right.
Related live opportunities you can compare without restarting your search.
Direct employer source
Aptiora keeps the source available for trust and final verification while the working experience stays here.