LocationDenver, Colorado, USA
Work styleHybrid
TypeNot specified
ScheduleNot specified
RemunerationWe are Datadog's in-house product experts.
Start dateAt Datadog, we place value in our office culture -…
DeadlineNot stated
Required languagesNot stated
About the role
We are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and security-constrained environments. These customers include various government agencies and organizations with critical, sensitive missions.
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What they’re looking for
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- A candidate with hands-on experience delivering technical support to public‑sector environments and strictly regulated workloads.
- 5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers.
- Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud‑native architectures.
- Hands‑on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments
- An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences
- A strong mentor to your technical peers
- A critical thinker with the capacity to understand a complex technical problem
- Self-motivated, detail-attentive, and able to continuously learn
- Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‑system layers.
- Able to work an on-call rotating schedule that requires weekend availability
- To conform to U.S. export control regulations, candidates should be eligible for any required authorizations from the U.S. Government.
How they work
- These complex workloads are often deployed across sophisticated hybrid and multi-cloud architectures, requiring deep expertise in cloud technologies, monitoring, and security best practices.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
- Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management Become a subject matter expert in many Datadog product areas Partner with Product, Engineering, and Account teams to to validate bugs and advocate for customer-impacting improvements Provide mentorship to junior members of the team and serve as their escalation partner Partner closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption Work from a Datadog office 3 - 5 days per week Who You Are: A candidate with hands-on experience delivering technical support to public‑sector environments and strictly regulated workloads.
- Hands‑on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi‑cloud environments An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences A strong mentor to your technical peers A critical thinker with the capacity to understand a complex technical problem Self-motivated, detail-attentive, and able to continuously learn Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating‑system layers.
- #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation.
Eligibility
export control regulations, candidates should be eligible for any required authorizations from the U.S.
How to apply
- If you’re passionate about technology and want to grow your skills, we encourage you to apply.
- Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Benefits & working conditions
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
- #LI-Hybrid
- The reasonably estimated yearly salary for this role at Datadog is:
- $92,000—$122,000 USD
About Datadog
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