Senior Manager, Enterprise Customer Success

About the role

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What they’re looking for

Select a requirement to inspect fit, evidence or application context.

• You have 5–8+ years of experience in Customer Success, Technical Account Management, or Account Management roles in the B2B SaaS / subscription software space, working with complex enterprise customers.
• You bring 5+ years of people management experience leading and coaching high‑performing Enterprise CS or account teams, ideally in a regional or market‑owning capacity.
• You have demonstrated success working with Fortune 1000 companies, global brands, and leading Japanese enterprises, navigating complex stakeholder landscapes, procurement processes, and governance structures.
• You possess strong knowledge of the Japanese enterprise technology landscape (cloud, infrastructure, observability, security) and understand local market dynamics, customer expectations, and business culture.
• You are fluent in Japanese and business‑level English, and can communicate, negotiate, and present effectively with senior stakeholders in both languages.
• You are deeply

Benefits & working conditions

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Sales training in MEDDIC and Command of the Message
• Intra-departmental mentor and buddy program for in-house networking
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits
• Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
• #LI-Hybrid