Refund Policy
Last updated: 22 October 2026 ยท Version: 2026-10-22
This policy explains when you can get a refund for Aptiora purchases. Aptiora is operated by Notes For Innovation LLC (Georgia). Payments are processed by our reseller and Merchant of Record, Paddle.com, which also handles refunds.
1. First-time paid subscriptions: 14-day refund
If you buy a paid Aptiora plan (Pro or Super) for the first time, you can ask for a full refund of that first payment within 14 days of the purchase date. This applies once per customer, to the first subscription payment only (monthly or annual).
When the refund is issued, the paid plan ends and your account moves to the Free plan. Your career data is kept. Credits included with the refunded plan are removed.
2. Renewals
Subscription renewals are not refundable, except where this policy or mandatory law says otherwise. You can cancel at any time to stop the next renewal; your plan stays active until the end of the period you have paid for.
3. Credit packs
Purchased credit packs can be refunded within 14 days of purchase if none of the pack's credits have been used. Once credits from a pack have been used, the pack is not refundable, except where mandatory law requires otherwise.
4. Statutory rights of withdrawal
Consumers in some countries, for example in the EU, the EEA and the UK, have a statutory right to withdraw from an online purchase within 14 days. For digital services and digital content that start immediately, that right can end once performance has begun or the content has been supplied, but only if you expressly asked for immediate supply and acknowledged this at checkout. If that request and acknowledgement were not obtained, you keep your full 14-day right of withdrawal. Nothing in this policy limits rights you have under mandatory consumer law; where the law gives you more, the law applies.
5. Faults and service problems
If a paid feature does not work as described and we cannot fix it within a reasonable time, contact us. We will offer a proportionate refund or credit, in addition to any rights you have under mandatory law.
6. How to request a refund
- Use the link in your Paddle receipt email, or contact Paddle through paddle.net; or
- email support@notesforinnovation.com from your account email address, with your order number.
Approved refunds are returned by Paddle to the original payment method. The time it takes to appear depends on your bank or card provider.
7. Organisation plans
Refunds for organisation and recruiter plans follow the agreement signed with that organisation.